Returns & Exchanges


Returns will be accepted within 14 days of receipt for shop credit or exchange.

All returns must be approved in advance, please contact the Otherist for a return authorization. Any return not approved beforehand is subject to a 15% restocking fee. Shipping costs are non-refundable and the cost of return shipping is the responsibility of the customer.

Items must be returned in the original and unused condition, in the original packaging where applicable. Items are your responsibility until it is received by us, so please ensure the item is well packed (additional packaging may be necessary) and sent via an insured and trackable shipping method. A return may be refused if the item is received in poor or used condition.

Claims on defective items must be made within 48 hours of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after 48 hours.

For items damaged in transit, please do not return the item unless requested to do so.  Please photograph any external damage to the parcel so that we can provide evidence of damage to PostNL.

All special orders and sale items are non-refundable.